Chapter 12 V4.1 - IT Essentials: PC Hardware and Software

1
Which virtual memory attribute is the only one a technician should change?
#location

2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management

3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.

5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP

6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted

7
Which information is backed up when a restore point is created?
#system and Registry information only

8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.

9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.

10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.

11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI

12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.

13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.

14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time

15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic


16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp

17
What is the most common cause of blue screen errors?
#device driver errors

18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.

19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation

20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages

21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.

1
Which two locations are commonly used in Windows for temporary files? (Choose two.)
– C:\temp
– C:\Program Files\temp

2
A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?
– Check the website of the manufacturer for the latest drivers.

3
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
– Add Defrag to Scheduled Tasks in System Tools.

4
Which information is backed up when a restore point is created?
– system and Registry information only

5
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
– day
– time

6
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
– Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

7
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
– caching recently accessed pages

8
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
– Check any manuals relating to the hardware and software
– Check the Internet for possible solutions

9
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
– BOOT.INI

10
What is the default location for system files in all versions of 32-bit Windows Vista?
– the Windows\System32 subfolder

11
What is the issue if the status of a hard disk drive shows as “Not Initialized” in the Disk Management utility?
– The drive does not contain a valid signature.

12
What is the purpose of the chkdsk /f command?
– It checks a hard drive for errors and fixes them if possible.

13
Which command-line utility can be used to schedule a backup of a Windows XP workstation?
– at

14
What is the minimum amount of RAM that is required to install Mac OS X on an Intel-based Apple computer?
– 256 MB

15
Which protocol is used to resolve URLs to IP addresses?
– DNS

16
Which protocol automates assignment of IP addresses?
– DHCP

17
Which two operating systems can be upgraded to Windows XP Home? (Choose two.)
– Windows 98
– Windows NT workstation

18
What information is contained in restore points in Windows XP?
– system and registry settings

19
A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?
– Run chkdsk /F /R from the command prompt.

20
A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
– The computer is overheating.